An Objective is a textual definition of what needs to be achieved in the company. Objectives can be flexibly defined as anything from company-wide mission statements to more granular, low-level objectives.
In the context of EPC, Objectives can be under a Performance Sets, or under another Objectives as a sub-objective. All indicators (KPIs, KRIs and KCIs) are found within Objectives.
For instructions on how to create a new Objective, see the Create Objects section.
Filling out a New Objective form
- Type the name of the Objective on the “What is the name?” field
For this example, the name of the Objective is “Measure Customer Satisfaction”
- Use the and icons to expand and hide the different sections within each tab of the New Objective Window. Input the right information about the Objective in each section.
i) To hide sections, click on the icon:
ii) To expand sections, click on the icon:
- Click on the button to create the Objective
- The new Objective “Measure Customer Satisfaction” is under the Performance set. This Objective is currently a draft. To learn how to publish Performance objects, click here
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