If implementation of the Web Service integration at a customer’s site requires consumption of the Task creation Web Service, then if an application account specifically for Web Service consumption does not already exist, one must be created.

Whether using an existing or newly created account, the details of the account and its password must be supplied to the person(s) responsible for setting up the Remedy side of the integration.

This is so that these details can be captured when the filter consuming the Web Service is being amended for site specific operation.

In the Basis Technologies environment, this account is named remedy and the password for it is remedyrfc.


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