The Integration Framework typically integrates based on the Business Task [Reference] field containing the 3rd Party ticket number.

Since some customers prefer to use ActiveControl auto-generation of Task References – it is now possible to integrate based on the 3rd Party ticket number being stored in a separate ‘custom’ field.

Please note that this capability is currently only available as part of JIRA integration.

Configuration Steps

The Configuration Steps are detailed on Basis Technologies online forum – however the reality is that this capability would typically be configured by Basis Technologies as part of your Integration setup.


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