Basis Technologies-led Upgrades
Basis Technologies strongly recommend that an ActiveControl upgrade is performed with assistance from one of our Solution Specialists. This not only ensures that the benefits of the newer functionality can be more efficiently reaped, it also helps ensure that any teething issues and questions encountered during the Upgrade process can be addressed in a more timely fashion since we are directly involved in the process.
If you are interested in upgrading to latest ActiveControl with assistance from Basis Technologies, please contact your allocated Basis Technologies’ Customer Success Manager to discuss next steps.
For any customers that choose to upgrade ActiveControl themselves, remote support will be provided by Basis Technologies to our standard support terms. However if a customer self-upgrade causes any issues to the existing ActiveControl configuration or ongoing usage of the tool, then any Basis Technologies corrective actions will potentially be chargeable on a Time & Materials basis.
If you are wanting to upgrade to latest ActiveControl version yourself, please still inform your assigned Basis Technologies’ Customer Success Manager so that the software and appropriate license keys can be provided.