The End User Swap tool provides the ability to migrate all line and device associations from one user to another.

Using User Swap:

  1. Select Swap from the Actions menu
  2. Select the End-User Swap Form Tab
  3. Select the appropriate Service Group
  4. Select the Source End User
  5. If you wish to delete the source user upon successful completion of the swap, select the “Delete source end-user after swap” checkbox.
  6. Select “New User Account” to create and new user during the process or select and existing user as the target. Note – all existing associations will be removed from target user.
  7. Click Perform to complete the swap.

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