PCCE Integration

To add a Unified Contact Center Enterprise Application Server:

1. Select Application Servers from the System menu.
2. Select the UCCE tab.
3. On the menu, click Add.
4. Enter the CCE server name or IP address (AW/Logger Server).
5. Supply the necessary authentication credentials.
6. Enter the AW database name as configured in your system.
7. Enter the database user credentials (User must have database read access).
8. Click Verify UCCE Connection to validate the connection.
9. Click Save.
10. Click Back, select the UCCE server and click Sync.
11. Repeat this process for additional integrations.

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