Preparing PCCE

Requirements:

1. Version 10.5+ of Cisco Packaged Contact Center Enterprise (PCCE).
2. PCCE account with the Administrator role.
3. SQL user account with read access to the AWDB database. This account is only used for database reads.

*Administrators who are in the Active Directory Config Security Group or Setup Security Group have full access to the Cisco Packaged Contact Center Enterprise APIs, unless that access has been limited by the Feature Control Set List Tool and the User List Tool. These tools are Unified CCE Configuration Manager tools, used together to establish and limit access to the Cisco Packaged Contact Center Enterprise administration tools—both the user interface and APIs—and to Unified CCE Configuration Manager. Note that the Administrator user name should be in the form of a Fully Qualified Domain Name (FQDN).

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