How Do We Do IT

8 Stages to Great Client Experiences

XSTRA adheres to well-established service delivery principles to reduce risk and maximize satisfaction in every interaction with our clients. To ensure a consistent client experience, we have developed our unique Service Delivery Protocol.

This protocol has evolved over time and now comprises 8 definable stages, providing our teams and clients with a clear understanding of what we do, how we do it, and what to expect.

The 8 Stages of Great Service Delivery and Continual Service Improvement include:

• DISCOVER – to Understand
• DESIGN – to Align with Strategy
• DEVELOP – the Plan, Identify Value, Set Expectations
• BUILD – Action
• DELIVER – while Managing Change to Exceed Expectations
• MAINTAIN – Performance and Reduce Risk
• SUPPORT – to Protect Value and Ensure Outcomes Align with Strategy
• ANALYSE – for Continuous Improvement

For a full understanding of XSTRA’s unique 8 Stage approach to getting IT done, click here.