PUBLIC

Table of Contents

PUBLIC

1. WELCOME
- 1.1. What’s New
2. CLIENT TESTIMONIALS
- 2.1. AUSTRALIAWOW
3. XSTRA
- 3.1. Why XSTRA
- 3.2. Who Are We
- 3.3. What Do We Do
- 3.4. How Do We Do IT
- 3.5. How We Give Back
- 3.6. Our Skill Sets
- 3.7. Create Your Free Account
- 3.8. Global Contact Information
- 3.9. Global Company Information
- 3.10. Terms and Conditions of Trade
- 3.11. Credit Policy – Australia
- 3.12. Invoicing Explained
- 3.13. Invoicing Formats
- 3.14. Financial Hardship Policy
- 3.15. Join The Team
- 3.16. Legal
4. XCARE
- 4.1. Overview
- 4.2. Workflow
- 4.3. Schedule 1 – Rates & Charges
- 4.4. Remote Assistance
- 4.5. Tech Folder – Public
- 4.6. Terms & Conditions
- 4.7. Service Disruption Notices (SDN’s)
  - 4.7.1. OPEN SDN’s
    - 4.7.1.1. 20230602 – XVOICE – Inbound and Outbound calls reporting as disconnected
  - 4.7.2. CLOSED SDN’s
5. XNET
- 5.1. Price List
- 5.2. XNET NBN Plus
- 5.3. XNET Rural Fiber
  - 5.3.1. XNET Rural Fiber – CIS
  - 5.3.2. XNET Rural Fiber – Technical Brief
- 5.4. XNET Tester Prototypes
- 5.5. XNET Global Fair Use Policy
- 5.6. How To Find The MAC Address Of Your Device
- 5.7. Terms & Conditions
6. XRACK
- 6.1. Overview
- 6.2. Price List
- 6.3. Backup Options
7. XVOICE
- 7.1. Price List
- 7.2. Telstra SIM Pricing
- 7.3. Soft Clients
- 7.4. Resources
- 7.5. Terms & Conditions
8. XDEVICE
- 8.1. Overview
- 8.2. Price List
- 8.3. XDEVICE – PC Care
- 8.4. XDEVICE – Printer Care
- 8.5. Maintenance Schedule
- 8.6. Terms & Conditions
9. XCLOUD
- 9.1. Overview
- 9.2. Price List
- 9.3. XCLOUD – Basic
- 9.4. XCLOUD – Enterprise
- 9.5. XCLOUD – Enterprise Browser
- 9.6. Enterprise – Security Advantages
- 9.7. Terms & Conditions
10. X365
- 10.1. Pricing
- 10.2. Microsoft 365 NCE
- 10.3. Features Explained
  - 10.3.1. System Requirements
- 10.4. Security Benefits
- 10.5. Features Matrix
- 10.6. Licensing
- 10.7. Exchange
- 10.8. SharePoint Constraints
- 10.9. Enable Microsoft MFA Procedure
- 10.10. Shared Mailboxes
- 10.11. Add Ons
  - 10.11.1. ProofPoint – ATP Replacement
  - 10.11.2. Cloud Drive Mapper (CDM)
- 10.12. Terms & Conditions
11. XBACKUP
- 11.1. Overview
- 11.2. XBACKUP Disaster Recovery Protocol (DRP) Example
12. XFORCE
- 12.1. Overview
- 12.2. Price List
- 12.3. XNET – Security Division
  - 12.3.1. XNETSecure
  - 12.3.2. Cisco Umbrella
- 12.4. XVAULT
- 12.5. XACCESS
13. XPARTS
- 13.1. Overview
- 13.2. Equipment Procurement Service
- 13.3. File & Data Management Solutions
  - 13.3.1. FileCloud
14. LIVE PERFORMANCE METRICS
- 14.1. Overview
- 14.2. Net Promoter Scores
- 14.3. XREPORTS
- 14.4. Tickets
  - 14.4.1. Average Handling Time
  - 14.4.2. First Call Resolution
15. XCRM
- 15.1. Preamble
- 15.2. Overview
- 15.3. Version 5 Login
16. XBOT
17. NEWS
- 17.1. 20211013 – 2021 Telecommunications Embargo
- 17.2. 20210708 – MSP – Industry Best Practice Report
- 17.3. 20210708 – COVID-19 – By The Numbers
- 17.4. NEWS ARCHIVE
  - 17.4.1. Year 2020

14.2. Net Promoter Scores

NPS – XSTRA Overall
NPS – By Brand
NPS – By Client
What are Net Promoter Scores?
What is a GOOD NPS result?
Industry Averages for NPS

Revision: 7

Last modified: Mar 23, 2023

14.2.1. NPS – XSTRA Overall

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