XDEVICE – PC Care
24/7 Anti-Virus, Support, Management, Maintenance and Monitoring – Per PC – Per Month
Comprehensive PC maintenance includes
  • 24×7 Remote & Phone Support for Windows based PC incidents and requests
  • Endpoint Agent from Atera installation
  • Windows Defender Anti-Virus Monitoring & Patching
  • Anti-Virus removal and assistance incident service
  • Capacity monitoring
  • Compliance management
  • Event logs
  • Hardware inventory
  • Patch management
  • System wide service packs, updates and hotfixes
  • Remote-control management and access
  • Software inventory
  • Scheduled Deployment
  • Monthly automated customer reports
  • Includes support for Microsoft products sold by XSTRA*
  • Includes support for any 3rd Party software sold by XSTRA*
  • Implement a proactive, efficient strategy for protecting your organization’s distributed systems and corporate network from malicious security threats.
  • Proactively analyze user behaviour for potential risks ensuring that threats are detected quickly before they spread throughout your environment.
  • Email Alerts for virus breakouts
Scheduled Maintenance Program
Caveats
  • Service restricted to machines running the Windows Operating system
  • Definition of the word “PC” can include one of the following:
    • an XCLOUD Virtual Desktop running a Windows Desktop or Server operating system
    • a Computer Desktop running a Windows Desktop operating system
    • a Laptop, Tablet or Notebook running a Windows Desktop operating system
  • Software support is provided on a best effort basis, excludes custom code and custom configuration
  • Any software assistance rendered not covered by this plan will be undertaken subject to the Client’s approval and charged to the Client at XSTRA’s Schedule 1 Rates
  • On-site work is not included
  • Minimum term – 12 months
Revision: 15
Last modified: Jun 16, 2021

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