PUBLIC

Table of Contents

PUBLIC

1. WELCOME
- 1.1. What’s New
2. CLIENT TESTIMONIALS
- 2.1. AUSTRALIAWOW
3. XSTRA
- 3.1. Why XSTRA
- 3.2. Who Are We
- 3.3. What Do We Do
- 3.4. How Do We Do IT
- 3.5. How We Give Back
- 3.6. Our Skill Sets
- 3.7. Create Your Free Account
- 3.8. Global Contact Information
- 3.9. Global Company Information
- 3.10. Terms and Conditions of Trade
- 3.11. Credit Policy – Australia
- 3.12. Invoicing Explained
- 3.13. Invoicing Formats
- 3.14. Financial Hardship Policy
- 3.15. Join The Team
- 3.16. Legal
4. XCARE
- 4.1. Overview
- 4.2. Workflow
- 4.3. Schedule 1 – Rates & Charges
- 4.4. Remote Assistance
- 4.5. Tech Folder – Public
- 4.6. Terms & Conditions
- 4.7. Service Disruption Notices (SDN’s)
  - 4.7.1. OPEN SDN’s
    - 4.7.1.1. 20230602 – XVOICE – Inbound and Outbound calls reporting as disconnected
  - 4.7.2. CLOSED SDN’s
5. XNET
- 5.1. Price List
- 5.2. XNET NBN Plus
- 5.3. XNET Rural Fiber
  - 5.3.1. XNET Rural Fiber – CIS
  - 5.3.2. XNET Rural Fiber – Technical Brief
- 5.4. XNET Tester Prototypes
- 5.5. XNET Global Fair Use Policy
- 5.6. How To Find The MAC Address Of Your Device
- 5.7. Terms & Conditions
6. XRACK
- 6.1. Overview
- 6.2. Price List
- 6.3. Backup Options
7. XVOICE
- 7.1. Price List
- 7.2. Telstra SIM Pricing
- 7.3. Soft Clients
- 7.4. Resources
- 7.5. Terms & Conditions
8. XDEVICE
- 8.1. Overview
- 8.2. Price List
- 8.3. XDEVICE – PC Care
- 8.4. XDEVICE – Printer Care
- 8.5. Maintenance Schedule
- 8.6. Terms & Conditions
9. XCLOUD
- 9.1. Overview
- 9.2. Price List
- 9.3. XCLOUD – Basic
- 9.4. XCLOUD – Enterprise
- 9.5. XCLOUD – Enterprise Browser
- 9.6. Enterprise – Security Advantages
- 9.7. Terms & Conditions
10. X365
- 10.1. Pricing
- 10.2. Microsoft 365 NCE
- 10.3. Features Explained
  - 10.3.1. System Requirements
- 10.4. Security Benefits
- 10.5. Features Matrix
- 10.6. Licensing
- 10.7. Exchange
- 10.8. SharePoint Constraints
- 10.9. Enable Microsoft MFA Procedure
- 10.10. Shared Mailboxes
- 10.11. Add Ons
  - 10.11.1. ProofPoint – ATP Replacement
  - 10.11.2. Cloud Drive Mapper (CDM)
- 10.12. Terms & Conditions
11. XBACKUP
- 11.1. Overview
- 11.2. XBACKUP Disaster Recovery Protocol (DRP) Example
12. XFORCE
- 12.1. Overview
- 12.2. Price List
- 12.3. XNET – Security Division
  - 12.3.1. XNETSecure
  - 12.3.2. Cisco Umbrella
- 12.4. XVAULT
- 12.5. XACCESS
13. XPARTS
- 13.1. Overview
- 13.2. Equipment Procurement Service
- 13.3. File & Data Management Solutions
  - 13.3.1. FileCloud
14. LIVE PERFORMANCE METRICS
- 14.1. Overview
- 14.2. Net Promoter Scores
- 14.3. XREPORTS
- 14.4. Tickets
  - 14.4.1. Average Handling Time
  - 14.4.2. First Call Resolution
15. XCRM
- 15.1. Preamble
- 15.2. Overview
- 15.3. Version 5 Login
16. XBOT
17. NEWS
- 17.1. 20211013 – 2021 Telecommunications Embargo
- 17.2. 20210708 – MSP – Industry Best Practice Report
- 17.3. 20210708 – COVID-19 – By The Numbers
- 17.4. NEWS ARCHIVE
  - 17.4.1. Year 2020

3. XSTRA

Why XSTRA
Who Are We
What Do We Do
How Do We Do IT
How We Give Back
Our Skill Sets
How Can We Help You?
Create Your Free Account
Global Contact Information
Global Company Information
Community
Terms and Conditions of Trade
Credit Policy – Australia
Invoicing Explained
Invoicing Formats
Financial Hardship Policy
Join The Team
Legal

Revision: 27

Last modified: Sep 14, 2022

2.1. AUSTRALIAWOW

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