| XCLOUD – User Account – Disablement & Deletion Policy |
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Often Clients forget to disable a User account with us and as a result they incur costs that should have been avoided. To assist Clients with this problem, and unless we have written directives from the Client to the contrary, XSTRA will:
- disable remote application and/or desktop access (including RDP and/or ICA) for any User Account that has not been used for 45 days
- delete any User Account in Active Directory that has not been logged into for the past 135 days
- before deleting the User Account in Active Directory, we will check if the User Account exists in Azure Active Directory (Azure AD) via the Active Directory Sync service if it exists, and if the User Account does exist in Azure AD, and there is an Office 365 license assigned to the User and the User has logged into their Office 365 account within the past 135 days, we will:
- convert the User Account in Azure AD to a Cloud Only account type, or else
- we will also un-assign the Office 365 license, follow any client specific policies or procedures for removing an Office 365 license from a User, and then delete the User Account from Azure AD
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Revision:
12
Last modified:
May 18, 2023
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