9.7.2. Action Refused by Selected Owner

If an action is rejected by its assigned owner, it will be returned to its original creator for reassignment. The creator will receive a notification in their Pending Tasks informing them that the action has been refused by the selected owner.

They will also receive an email notification regarding the matter.

Clicking on either the subject in Pending Tasks or the link in the email will direct users to the Action Refused by Selected Owner form. This form shares similarities with both the Add Action Item to CAPA and Execute Action Item forms. Like the Execute Action Item form, it presents most fields in a read-only format. Like the Add Action Item to CAPA form, it allows users control over the due date of the action and the assignment of its owner.

1. Due Date: This field displays the current due date for the action execution. Users can modify this date as needed to accommodate the reassignment.
2. Status: This dropdown displays the current status of the action item.
   • By default, the action status in this form is set to Rejected.
3. Action Item Owner: This dropdown displays the current user responsible for executing the action. Users can modify this selection as needed to accommodate the reassignment.
4. Send Back the Action: This button allows users to send the action back for execution.
   • If selected, the Execute Action Items task will be retriggered specifically for the rejected action.
     • This task will be assigned to the newly designated action item owner.
       

       **If any trainings were assigned, the trainees will again be tasked with executing them. For more information on the Training workflow, refer to the Training Application User Manual.

!This form omits the Observations and/or Evidence accordion as it is only relevant during the action execution and review stages, serving to capture execution details and facilitate deadline extension requests.