To refund a registration, select the Event and in the Event Details page, select the customer you are trying to refund under Registration List
Once the Registration Details page, go to More Options > Refund/Cancel.
On the Refund page:
- Select the appropriate Seats to Cancel. The number of seats selected would determine how many seats to free up for this cancellation. This will also calculate the amount to refund. Once the amount is calculated, you have an option to change the value if necessary.
- Select how the refund should be processed:
- Original form of payment
- Credit for future event – A studio credit will be generated that can be used by the customer for any future Event
Note
- If a Promotional Code or a Gift Certificate was used, any refund/cancellation will restore those codes.