Q: How can I help my Guests login to their Accounts?
To allow your Guests to see their Registration and Gift Certificate history, check the Self Service box in the Calendar Settings section of the Event Settings page.
Once you’ve enabled Self Service, your Guest will have the option to add a password to create an Account at the end of Registration.
A Guest must enter a password in order to login to the Account. If a password isn’t entered, the Account is inactivated, and the guest won’t be able to login.
You can set a password manually with your Admin account if a Guest didn’t set a password during Registration or has trouble logging in. Setting the password will activate the Account so that your Guest can login.
Go to Store > Events > Accounts.
Search for the Guest by first name, last name, or email address, and click the name of the matching Guest from the results.
On the Account Details page that opens, click More Options > Change Password to set the password.
Now you can send that password to your Guest, or click the Forgot Password? link on the Guest Login page.
Related Topics