The score sheets used by Peer Reviewers list each of the standards and underlying criteria. The score sheets have two dimensions that reviewers rank: (1) “Has It” and (2) “Uses It”. The two dimensions have been designed to capture the “structure” of the service (Has It ), and the “process” (Uses It), to gauge overall conformance. Often many organizations and programs have good policy and procedure but do not use it; others have very basic policy and procedures but excellent practice. The strongest reviews will have high ratings in both dimensions.
The scoring systems for the criteria for the standards are “0”: none; “1”: moderate conformance “2”: excellent conformance. The score sheets also have an area to check off Supporting Evidence for each rating in the categories that are outlined in the previous sections: D=Documents, O=Observations, I=Interviews, S=Surveys, T=Tracers.
Under the scoring section are three narrative areas. As a peer reviewer, you are expected to complete the first two areas: Findings (s) and Recommended Action(s). The third area is optional; it is a place to write suggestions or comments that will enrich the assessment of the standard. The Site Visit Handbook will contain detailed instructions on how to complete the score sheets.