Once smartview® has identified an excursion (shipment excursion, sector excursion or Q-Tag excursion) it will send out notifications to the predefined recipients via E-Mail and/or SMS.
The excursion notification per E-Mail provides information about:
- Excursion ID
- Event Rule that has been reached
- Start time of the excursion
- Personalised message
- Recipients
- Last reported message
- Value that has been reached
|
# |
Type |
Who |
When |
How |
How often |
|
1 |
Warning |
Main Recipients |
When sensor value reaches warning limit, but not excursion limit |
E-mail, or E-mail and SMS |
One message for each warning situation |
|
2 |
Excursion Alert |
Main Recipients |
When sensor value reaches excursion limit, based on value and delay period (e.g. temperature > 8˚C for 15 minutes) |
E-mail, or E-mail and SMS |
One message for each excursion situation |
|
3. |
Excursion Reminder |
Main Recipients (and when escalated also Escalation Recipients |
When excursion value persists and excursion is not acknowledged by user within the repetition interval period |
E-mail only |
Continuously based on the repetition interval when conditions are met |
|
4. |
Escalation Alert |
Escalation Recipients + Main Recipients |
When the excursion value persist and excursion is not acknowledged within the defined delay period |
E-mail, or E-mail and SMS (depending on Notification Type for Main Recipients and Escalation Recipients) |
One message for each escalation situation. |
|
5. |
Escalation reminder |
Escalation Recipients + Main Recipients |
When excursion value persists and escalation is not acknowledged by user within the repetition interval period |
E-mail
only |
Continuously based on the repetition interval when conditions are met |
Example Scenario
| Event Rules: Main Recipients: Notification Type (Main Recipients): Repetition Interval: Excursion can escalate: Notification Type (Escalation Recipients): Escalation Recipients: |
Event Rule: Temperature < 15.00 °C (59.00 °F) for 00:15:00, warn when < 18.00 °C (64.40 °F) Gerry, Andy E-mail and SMS 15 minutes Yes, with 30 minute delay period E-mail and SMS Jon, Marlen |
Let’s assume the following scenario for a cold room with this Event Profile:
- At 10:31h a temperature value of 16.26˚C is received
- At 11:16h a temperature value of 11.30˚C is received
- The temperature remains above 8 ˚C for 4 hours, in which period the users do not acknowledge the excursion in SmartView.
What messages will SmartView send?
At 10:31h a WARNING MESSAGE is sent to Gerry and Andy by E-mail and SMS
At 11:16h an EXCURSION ALERT is sent to Gerry and Andy by E-mail and SMS
*The excursion E-Mail also provides a button 
that redirects you to the excursion in smartview®.
At 11:31h an EXCURSION REMINDER is sent to Gerry and Andy by E-mail.
At 11:46h an ESCALATION ALERT is sent to Jon and Marlen, as well as to Gerry and Andy by E-mail and SMS
At 12:01 an again an EXCURSION REMINDER is sent to Gerry, Andy, Jon and Marlen by E-mail.
