Enhanced JIRA Integration: Updates back to JIRA

ActiveControl 9.10 introduces an enhancement to the existing JIRA integration, whereby updates to fields in a Business Task can be automatically updated to the corresponding JIRA field.

This enhancement was requested by an existing Basis Technologies customer so that they could ensure all data was accurately synchronised between both tools, and any changes to appropriate fields in the Business Task were accurately reflected in the original JIRA ticket.

Configuration Steps

1. New entries are required in /BTI/TE_INT_MAPP mapping table – to indicate what fields are mapped / need to be updated, as part of the Outbound integration (from SAP to JIRA).

Note that when using this new Outbound, must change any pre-existing Bi-Directional to Inbound.

2. Trigger and Send program must be created using the trigger condition “Custom triggering condition when BT is updated.”

* Please refer to the original Change Note for additional details/screenshots of this Enhancement. It is also possible to avoid conflict of changes when updating Jira from the corresponding Business Task, via the optional capability described in this seperate Change Note.