If questions or problems arise that cannot be resolved at the group level by using this Service Manual, a copy of The Twelve Steps and Twelve Traditions of Al-Anon, or AA’s Twelve Steps and Twelve Traditions, the group is encouraged to take one or more of the following actions:

  • Review the Board of Trustee responses to questions posed by other groups and individuals. (See Appendix D.) Many groups experience similar challenges, and the answers other groups have received from members of the Board of Trustees may help to resolve the issue.
  • Ask for the help of other S-Anon members in your local area.
  • Ask the group’s Information Services Group/Intergroup Representative to raise the issue at an ISG meeting to get feedback from that source.
  • Discuss it with your Area Delegate or BOT Regional Trustee.

The names of Area Delegates and Regional Trustees currently serving on the Board of Trustees are available from the WSO. Correspondence dealing with group problems is received by the WSO and forwarded to the appropriate Area Delegate or Regional Trustee, who offers suggestions for possible solutions based on S-Anon’s Twelve Traditions and Twelve Concepts.