Board view presents registered tickets and statuses in a straightforward way. For the time being, it is not possible to move the changes in the board, you can only look at them. This makes the board particularly valuable in planning meetings, where it is important to have an overview of the statuses. It is only possible to filter tickets in List view. In order to filter tickets in board view, you have to choose a list from the list view, and then enter the board view. Any unsaved changes in the list filter will be reflected in board view.
You can choose between two (three if you have the Selfservice Location-module) views when looking at the Tickets overview; List view which is the default setting and Board view.
You can freely switch between which view you want in the top right corner when looking at a list of tickets, directly below your name and profile image. This setting is personal and will not affect other Agents and Administrators.
As you can see above, it is very easy to get an overview of what status each Ticket currently have in this view, along with some nice-to-have information.
Clicking the settings button 
in the board view, you will have the opportunity to show more information on the board, hide empty columns that have no tickets on them and check which status you want to see on the board. The choice to show more information on the board will make visible the agent/ team the ticket is set on, the category of the ticket and the ticket service targets.
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