The task lists, like the ticket and change lists, have several important functions: customizable list view, resizable columns, column sorting, indications of unsaved changes, download list (as CSV file) and a filter to create custom lists. All of the functions are discussed in the following subchapters. Elements in task lists are automatically updated if modified by someone else.
A task can be completed directly from the task list by right clicking and selecting Mark as completed. This can also be done by selecting multiple tasks.
Cusomizable list view
You can customize the list view by choosing which columns you want to see. The column menu appears when you right click on a column header.
Resizable columns
To move a column, drag an drop the column.
To resize a column, simply drag the column to the desired width.
Column sorting
Left click on the column header you want to sort the tasks by. A small icon indicates which order the column is sorted by. Ascending: 
, descending: 
.
Unsaved changes
The pencil icon 
, in the leftmost column, indicates if a task has any unsaved changes. In addition, parts of the row, such as Summary, Created by, Created, Status and Due date, are highlighted.
Download task list
You can download the list you are currently viewing or working on, by clicking 
in the upper right corner. The list will be downloaded as a CSV file, and can be opened by programs such as Microsoft Excel. All columns are included in the downloaded file, even the ones that are hidden in the Agent Console.
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