Attachments

*The max file size for attachments uploaded directly to Pureservice is 10MB and you will get an error message specifying this if you attempt to upload larger files.
Larger files can be imported if sent through an email — the default limit is 20MB in Exchange (Outlook) and 25MB in Gmail.

Choosing the attachments option in the content menu opens the ticket’s attachments. Here, you can add, preview, download and delete attachments. It is also possible to choose which attachments should be visible to the enduser.

Add file

You can add an attachment in one of two ways: either press Add file and browse the file system for the file, or drag-and-drop the file from a folder to the center content section. Below is a picture that illustrates how to drag-and-drop a file.

Pureservice will let you know if you are outside the drag-and-drop boundaries, by replacing with a forbidden sign .

You can add any previously uploaded attachment to a new communication by using the icon.

Identical attachments will automatically be grouped together. This also includes images in the users mail signature.

Preview

To preview an attachment, click on the thumbnail. The attachment will be displayed centred on your screen and in full-size.

Download

If you want to download an attachment to your local machine, simply click on the file name or use the icon to download all attachments.

Delete

Hover over an attachment until a delete button appears. Click on the button to remove the attachment from the ticket.

Attachment visibility

When adding an attachment to tickets, the attachment is visible to the end user by default. Remove the tick in the Visible for end user box to make the attachment visible to the agent only.