Company profile page

To open a company profile page, double click on a company from the “Companies” list in the Contacts view.

The view can be divided into three sections:

Header

Save

Changes made to the company page must be saved with this button.

Company name

You can edit the name by clicking on the current name.

Status

Select between the statuses Enabled and Disabled. A disabled company will not be usable, but can be enabled again at any time. Note that disabled companies will appear in the Disabled company list.

Sidebar

Information

Contains all the information regarding the company

Users

Overview that contains all the users that belong to the relevant company.

Tickets

See all tickets the company’s users are set as the end users.
Also includes some useful information such as ticket age, status and priority.

Related assets

See all the assets that are currently related to the company.
You can also relate the company to assets here by searching for one (search box in the top left) and clicking on the relevant result.

Center content

It is only mandatory to enter a company name when you create a new company, as described in Contact management. Org.no, email and telephone are optional values. The three latter values can be added to the company profile page after you have created the company. In addition, you can add information like Customer no., Website and Support website to the company profile page.

Website and Support website

If a company has a website and/or support website added to its profile page, you can open the link in a new tab by clicking on the “open link” icon .

Contact information

The contact information section contains basic information about the company.

To add new contact information, click on the “+”.

If a company has two or more of the same contact type, you can choose which one is the default one.

A default email address, telephone or mobile number can be deleted, as Pureservice does not have to use these contact types.

Departments and Locations

You can add departments and locations on the company profile page to allow easier configuration and prevent typos. By doing this, you can choose department and location from a dropdown list on the user profile page.