sp(banner tip). FAQ needs to be activated in the Administrator Console before use
There are often recurring questions when working in a service desk. Under Frequently asked questions (FAQ) you can post articles answering these commonly asked questions.
Sorting the articles into different lists will make the administration easier. You can create your own lists by clicking on the filter icon 
in the upper right corner. You can read more about the FAQ article filter in the subchapter List functions – FAQ filter.
The only predefined list in the list menu is:
- All: this list shows all your FAQ articles
The number to the right of every list heading indicates how many articles there are in the list.
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