Changes

As mentioned in the previous chapter, Pureservice organizes tickets by grouping them into predefined lists. If the Change module is installed, you will also be able to see the lists regarding change requests, and tasks.

Change requests and tasks are organized into sets of predefined lists, to make the workload easier to handle. In addition, you can create your own lists by clicking on the filter icon in the upper right corner. You can read more about the change filter in the subchapter List functions – Change filter.

Board view

You can choose to display the changes in a list view or a board view, by pressing . The latter presents registered changes and statuses in a straightforward and lucid way. It is not possible to filter changes once you have opened the board view, unlike the list view. In order to filter changes, you have to choose a list while you are still in the list view, and optionally make changes to the filter, before you enter the board view.

For the time being, it is not possible to move the changes in the board, you can only look at them. This makes the board particularly valuable in planning meetings, where it is important to have an overview of the statuses.

Tasks

It is only possible to add tasks to changes. Go to the subchapter Working with a change request – details for information on how to create tasks.

For general information about tasks, e.g. predefined task lists and list functions, go to the next chapter, Tasks.