| TICKET TYPE | DESCRIPTION |
|---|---|
| ADD NEW VENDOR | Use this ticket type to request a new vendor. Note: If you are adding an individual please be sure to include their address and phone number. |
| AMAZON AUTHORIZATION | Use this ticket type to obtain authorization from the Business Office to place an order with Amazon. |
| BOARD AGENDA SUBMISSION | Use this ticket type to submit an agenda item for board approval. |
| CERT. OF INSURANCE REQUEST | Use this ticket type to request a Certificate of Insurance. |
| DISAPPROVED REQUISITION | Use this ticket type if you would like to communicate about a disapproved requisition. Note: Disapproval notes can be found in Alio in the Status field in the Requisition/Entry Approval screen. |
| ERROR MESSAGE | Use this ticket type if you receive an error message in Alio or the Employee Service Portal that cannot be bypassed. |
| EMPLOYEE SERVICE PORTAL | Use this ticket type if you need assistance with the Employee Service Portal. |
| LIQUIDATION REQUEST | Use this ticket type to request Liquidation of a purchase order in Alio. |
| PAYMENT STATUS | Use this ticket type to inquire about the status of a payment. Note: Payment information can be seen in the PO Inquiry screen in Alio. |
| PAYROLL HELP | Use this ticket type to obtain help regarding anything related to Payroll. |
| PENSION HELP | Use this ticket type to obtain help regarding anything related to your Pension. |
| PURCHASING HELP | Use this ticket type to request help with anything related to purchasing not covered by other ticket types. |
| RE-ISSUE PO | Use this ticket type to have a purchase order reissued to a vendor. Note: Provide an email or fax number to confirm where it should be sent. |
| SUBMIT BACK UP | Use this ticket type to submit back up for a requisition entered into Alio. Note: Back up is required for ALL direct check purchase orders and purchases requiring 2 quotes. |
| TIME CLOCK PLUS HELP | Use this ticket type of obtain help with anything related to Time Clock Plus. |
| USER ACCESS | Use this ticket type to request user access for a staff member. Note: Requests for access must come from your department supervisor. |
| VENDOR UPDATE | Use this ticket type if you have demographic information for a vendor that needs to be updated OR to re-activate a pre-existing vendor. |
| OTHER | Use this ticket type if your request doesn’t fall into any of the above ticket types. |
Last modified:
Jul 03, 2018