For complex mapping scenarios, a specific function module can be created on the ActiveControl domain controller to perform whatever mapping or transformation that may be required.
/BTI/TE_INT_FLDE – Mapping User Exits
|EXTSYS_NO|| Main external system identifier, this is the identifier of the system that you wish to integrate with we can have as many systems as we want.
An example of this could be:
1 – Remedy
2 – Solution Manager
3 – Service Desk
|EXITFIELDNAME||External field that this refers to|
|EXITFUNCNAME||The function module to be executed to perform this exit|
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