Provisioning Manager has the ability to scheduled Cisco Unity Voice Mail account deletions. By default, the CUC VM delete function in Provisioning Manager complete deletes the user’s VM account and all messages in Unity Connection. Alternatively, you may delay the deletion process by enabling the scheduled deletion feature and setting the number of days to retain the VM account before it is deleted.

To enable VM Scheduled Delete Service:

  1. Select Service Group from the System menu
  2. From the list, click on a Service Group
  3. Navigate to the “CUC Voice Mailbox Scheduled Delete Service” section
  4. Check the box to enable the service
  5. Set the number of days to retain the VM account before being deleted
  6. Check the box to enable email notifications when VM accounts are deleted
  7. Click Save
  8. Repeat the process for any other Service Groups where the feature should be enabled

To enable VM Scheduled Delete on the Delete Template:

  1. Select Editing Templates from the Templates menu
  2. Select an existing Unity Voicemail Delete template or create a new one
  3. On the Unity Voicemail Delete template, select the “Enable CUC Voicemail Schedule Delete” checkbox
  4. Click Save


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