Akkadian Provisioning Manager communicates with Unified Contact Center Express (UCCX) using the REST API.

Two items are required on UCCX to allow access via the API:

  1. The “Cisco Unified CCX Configuration API” service must be activated and started
  2. User with Cisco Unified CCX Administrator capability

Creating a Cisco Unified CCX integration account:

  1. From the Cisco Unified CCX Administration web interface, select Tools -> User Management -> Administrator Capability View
  2. Locate the user from the Available Users list or using the Search tool
  3. Move the user from* Available Users* to Cisco Unified CCX Administrators
  4. Click Update to save the changes


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