Akkadian Provisioning Manager communicates with Unified Contact Center Express (UCCX) using the REST API.
Two items are required on UCCX to allow access via the API:
- The “Cisco Unified CCX Configuration API” service must be activated and started
- User with Cisco Unified CCX Administrator capability
Creating a Cisco Unified CCX integration account:
- From the Cisco Unified CCX Administration web interface, select Tools -> User Management -> Administrator Capability View
- Locate the user from the Available Users list or using the Search tool
- Move the user from* Available Users* to Cisco Unified CCX Administrators
- Click Update to save the changes
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