4.3.1 Preparing UCCX

Akkadian Provisioning Manager communicates with Unified Contact Center Express (UCCX) using the REST API.

Two items are required on UCCX to allow access via the API:

1. The “Cisco Unified CCX Configuration API” service must be activated and started
2. User with Cisco Unified CCX Administrator capability

*Before configuring the user account in UCCX, it must be created in CUCM and synchronized.

Creating a Cisco Unified CCX integration account:

1. From the Cisco Unified CCX Administration web interface, select Tools -> User Management -> Administrator Capability View
2. Locate the user from the Available Users list or using the Search tool
3. Move the user from* Available Users* to Cisco Unified CCX Administrators
4. Click Update to save the changes

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