Troubleshooting

In addition to the WebRTC errors, there are some additional errors that you may encounter in Orchid Alto VMS. If these tips do not help, contact IPConfigure Support.

If this error appears, it is taking too long for the system to receive enough video data to display the video:

1. Decrease the bitrate (by editing the camera stream settings).
2. Decrease the resolution (by editing the camera stream settings).
3. If neither of these solve the problem, contact IPConfigure Support.

If this error appears, the system can no longer see the camera:

1. Use the System Status feature to check on the camera.
   1. Click the Restart button to attempt to reconnect.
   2. Click the Verify button to see if the camera is still connected to the network.
2. Check to see if the camera has power.

If this error appears, the backend server probably shut down the video stream:

1. Go to the System Status screen and use the troubleshooting buttons to check/restart the camera
   stream. (This error is not likely to appear.)

If this error appears, the connection between the client and server has dropped:

1. Press the Reload button to refresh the Orchid Alto VMS page (which may solve the problem).
2. If reloading doesn’t solve the problem, contact IPConfigure Support.