If Orchid Alto VMS is not receiving a live video stream from a camera on an available Recording server, the problem is likely due to a problem between the camera and the Recording server.
Possible Fixes
- Try to refresh the camera in Orchid Alto VMS. (Refer to the instructions on how to Refresh Cameras.)
- Use the System Status feature to test the camera preview, restart the camera stream, or verify the network connection between the camera and Recording server.
- You may also perform the check associated with packet loss.
- If the network connection is OK, but you still aren’t getting video, physically check the camera to make sure it is intact and connected to power.
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