The System Status Tab

The System Status tab provides an overview of the status of the video storage location and the active streams running on the Recording service.

Accessing the System Status Report

1. Once you access the Servers page, select a server and click on the System Status tab.

The Disk Utilization section summarizes how the storage space is being used.

• Unavailable space: This space is marked in grey and is already in use by other applications; it is unavailable to the Recording service for storing video.
• Video data: This space is marked in green. This space is filled with videos that are managed by the Recording service. To make space for new video, the oldest videos are automatically deleted as the Cleaner Threshold is reached.
• Cleaner threshold: By default, the Recording service will attempt to make sure that no more than 99% of your storage space is used. This threshold is marked on the bar by a red dotted line. (To change the Cleaner Threshold setting, contact IPConfigure Support.)
• Free space: This storage space is not in use by the Recording service or any other program.

Reviewing the Active Stream Status

The Active Stream Status section of the System Status tab shows a list of all the active camera streams on the Recording service, their current status, and how long ago the last archive was saved for that stream. A stream can have the following statuses:

• Running: The stream is currently active and running properly without any errors. It is actively recording and saving video (if configured to do so).
• Restarting: The stream is restarting automatically and should be active again within a few seconds.
• Idle: The camera is not responding after being restarted by the Recording service multiple times and the camera status should be manually verified.
• Stopping: The camera stream has been shut down and is in the process of writing the video file. (This will typically happen because another stream has been selected as the primary stream.)

The Video Bitrate field will display the average video bitrate received by Orchid Core VMS over the last 15 minutes. This provides an indication as to how fast the video data is being transferred to Orchid.

The Last Archive field will typically display the amount of time that has passed since the last archive was saved. If the Recording service has never saved an archive for the camera stream, the software will display Never in the Last Archive column. The Recording service writes video archives every minute, so any camera whose Last Archive is more than a minute old will be flagged in red, as this indicates video may not be recording.

Troubleshooting the Camera Stream Status

If there are any issues with the streams, you can troubleshoot the issue within the Recording service by using the Preview, Restart, and Verify options:

1. Click on the Menu icon at the right end of any camera entry. Then click on any of the available troubleshooting options:

• Preview: View a live feed of the camera stream. If you are able to see moving video from the camera’s feed, then the server and the camera are properly connected.
• Restart: Closes and restarts the camera stream. You can then use the Preview button to verify that the Recording service is receiving video from the camera stream without navigating back to the Stage.
• Verify: Pings the camera and confirms whether or not the Recording service can communicate with the camera successfully. You will receive a message indicating if the system was able to verify a connection with the camera. (If the ping command is unsuccessful, the camera’s IP address may have been changed directly at the camera. If this is the case, obtain the new IP address and use the Recover Camera feature to reconnect.)

(Please refer to the Advanced Topics section for additional help.)