Trouble Adding a Camera

If you’re having trouble adding a camera to the system, refer to the list of common issues.

• Make sure you are adding an Axis camera that supports ACAP 2.0 or newer, and is running Axis firmware version 6.x or greater.
• Make sure that you have completed all of the configuration steps necessary to add the camera to Orchid Alto VMS. Please refer to the Knowledge Base article Orchid Alto VPN Connector For Axis Cameras for more details.
• Don’t use the Auto tab to try to add cameras. Orchid Alto VMS does not currently support camera auto-discovery.
• Make sure all of the cameras are connected to the network.
• Make sure that the IP address is correct. (Remember: You need to use the Tunnel IP Address you set using the IPConfigure Alto Connector.)
• Make sure that the password is correct. (Remember: You need to use the password you set using the IPConfigure Alto Connector.)
• If a newly added camera doesn’t produce video, there are several issues related to WebRTC that may be causing this. (Please refer to the WebRTC Troubleshooting section for additional help.)

*If you need additional help adding cameras, please contact IPConfigure Support.