Additional Support

Orchid Alto VMS users with questions or issues should first contact their Company’s Orchid Alto VMS System Administrator. Barring any internal corporate policies, an Administrator may escalate the technical support request.

• Tier 1 Support: Orchid Alto VMS System Administrator
• Tier 2 Support: Integrator or Dealer
• Tier 3 Support: IPConfigure Technical Support Resources

IPConfigure’s Orchid Alto VMS Knowledge Base: The Orchid Alto VMS Knowledge Base is freely and publicly available on IPConfigure’s support website, and includes detailed information for Orchid Alto VMS.

IPConfigure’s Email-based Trouble Ticket System: Any Orchid Alto VMS customer with a valid Cloud Service Agreement can submit trouble tickets through the IPConfigure support website at http://support.ipconfigure.com. Orchid Alto VMS trouble tickets are resolved over email by IPConfigure’s highly trained Technical Support Team. (Please refer to the last topic for detailed instructions.)

IPConfigure’s Telephone Support Line: Customers with a valid Cloud Service Agreement may call IPConfigure’s Telephone Support toll-free at 855-440-1077, or direct at 757-520-0587 (during the times listed below).

IPConfigure Technical Support Hours

IPConfigure’s technical support hours are as listed below. For the most up-to-date version of our IPConfigure support schedule, please see support.ipconfigure.com.