9.1.4. Quality Event Triggered from Incident Application

At various stages of the Incident Management workflow, users have the option to escalate an incident to a quality event.

Before initiating the quality event, the user must assign a party (user, role, or group) to act as the reviewer. This party will be tasked with completing the Review the Issue task, which will include details about the incident.

*For more information on how to trigger a quality event directly from the Incident application, click here.

In the Review the Issue form, the following automatic configurations will be applied:

• The quality event name will be set to ‘Event from [Incident ID – Incident Name],’ reflecting its source.
• The quality event ID will follow the format ‘QE-INC-[No.].’
• The event type will be set to Incident.
  • The Event Type field will be disabled to prevent modifications.
• The Incident Details accordion will be displayed, providing relevant information about the incident.