9.4. Contain/Correct Issue

If the reviewer submits the quality event for immediate containment or correction, the creator will receive a notification in their Pending Tasks, prompting them to address and rectify the issue.

*An issue is submitted for immediate containment if it poses an urgent risk of further damage or disruption. In such cases, rapid intervention is required to stabilize the situation before any additional investigation or corrective actions are considered.

*An email notification will also be sent to alert them of the task. For more information on email notifications and their role in the application, click here.

Clicking on either the subject in Pending Tasks or the button in the email will direct users to the Contain/Correct Issue form. In this form, users can review the details of the quality event, report immediate containment measures, and then decide whether to conclusively close the quality event or proceed with submitting it for further exploration.

*For guidance on common form functions, please refer to the dedicated section in the manual.

1. Accordion: The form includes a collapsible section, known as an accordion, which allows for the reporting of immediate containment measures.
   • Immediate Containment
     

     ** Users can refer to the accordions on the left side of the form to access additional information about the quality event, including any associated documents or related entities. These accordions, like other fields on that side of the form, are set to read-only, functioning solely for review purposes.

2. Comment: This field allows users to add comments or notes relevant to the quality event.
   

   **The Comment control functions similarly to a discussion board, enabling collaborative discussions with stakeholders involved in the workflow.

3. Save Form: This button allows users to save the form.
   • It will remain in the Pending Tasks folder.
4. Gather More Details: This button allows users to submit the issue for further exploration.
   • If selected, the creator of the quality event will be tasked with gathering additional details, associating risks, and creating actions.
5. Close QE: This button allows users to to close the quality event, bringing the workflow to an end.