4.2.2. Execute the Action – Streamlined Extension Request Handling

We have made enhancements to the process by which extension requests are handled within the Action Items application. These improvements streamline the user experience and offer a more intuitive way for action item owners to request and track extensions.

Key Changes:

1. Request an Extension Button

Previously, to request an extension, action item owners were required to check a box and navigate through a nested form, a process which proved cumbersome and confusing. Now, they can simply click the Request an Extension button.

This action reveals the extension request section, where users can input their requested new due date and provide a reason for the extension.

• Send Request: This button allows users to send the extension request to the assigned manager of the action, as determined by the Action Completion Reviewer dropdown in the New Action form.
• Cancel: This button allows users to cancel the extension request and hide the section.

2. Extension Request Status

Action item owners now have improved visibility into the status of their extension requests, enabling them to track their progress. There are three possible states:

• Extension Status: Pending

This status indicates that the extension request is awaiting approval. It displays both the date on which the request was sent and the newly requested due date.

• Extension Status: Approved

This status indicates that the extension request has been approved. It displays the new due date for the action.

• Extension Status: Rejected

This status indicates that the extension request has been rejected.

!Only one extension request is permitted per action.