Troubleshooting and FAQ

I can’t load the Advant Plus page on my computer

Check what browser you’re using – Internet Explorer is not a supported browser.

We recommend downloading Google Chrome or Mozilla Firefox. Both are widely recognised as being fast, reliable, and secure browsers.

I need to change my details

If you need to change any of the details on your account (e.g. contact details, logo, colours), just send an email to support@advant.com.au detailing any changes you’d like us to make. Make sure you include your client ID in the email – you can find out where to find your client ID here.

Can we have more than one address on our newsletters?

You’re able to have multiple addresses on your newsletters, but keep in mind that the template allows for only one Google Map. Some practices choose to have the map display the location of their primary office, or choose to remove it all together. You’ll need to contact us directly if you want to add addresses, or remove your Google Map.

Help – I’ve forgotten my password!

There’s a Reset password button on the login page of Advant Plus. You’ll need to know your Advant Plus username in order to reset your password. If you’ve forgotten your username, please give us a call on 03 9416 0655 and we’ll find it for you.

I have a great idea for the system – who should I contact?

Advant Plus is a system that’s constantly being updated and refined, based on what our users are telling us. If there’s a feature you’d like to see as a part of the system, feel free to email us at support@advant.com.au. We can’t make any promises, but we love feedback from our users!

I want to print my newsletter – how do I do that?

You can order items through Advant Plus, simply follow these steps.

If you’d like to get your newsletters professionally printed locally, you’ll need to “download a press-ready PDF. You’ll then need to send that file to your preferred printer – e.g. Snap, Kwik Kopy. Your printer will be able to assist you with choosing the best paper stock and size for your documents.

If you’ve added a custom article, or edited one of ours, PDFs will need to be created manually in our design studio. Give us a call on 03 9416 0655 for a quote.

Why do I have different options to what’s shown in this manual?

You may have noticed that, throughout this manual, we talk about certain features and options that you don’t have access to. The type of access you have may depend on whether your account has been setup with us directly, or through your dealer group. If you’d like to know more about the different levels of access available in Advant Plus, give us a call on 03 9416 0655.

Where is Advant based?

The Advant offices are based in Melbourne, Australia.

Who do I contact for technical support?

You can contact us directly between 9:00am and 5pm AEST, Monday to Friday on 03 9416 0655. For non-urgent enquiries, email support@advant.com.au with your client ID, contact details and a description of the issue. We endeavour to respond to all emails the next business day.