YetiCare licence and FAQ

YetiCare license – What is it and what does it include?

The YetiCare license provides access to a comprehensive suite of tools and resources designed specifically for care settings. It includes:

• An intuitive, easy-to-use interface:
  Designed for care environments, the interface allows for easy navigation and customisation.
• A wide selection of categorised applications:
  The licence grants access to a range of applications, including YetiCare’s proprietary apps (YetiApps) and official access to the Google Play Store. The apps are categorised for easy discovery, which can expedite preparation time and diversify the selection of activities.
• Customisation options:
  Users can personalise their experience by adjusting icon size and screen brightness to suit their individual needs. Users can create their own pages for their favourite content.
• YetiApps for activation:
  These apps are designed for users of all skill levels and focus on physical, motor, cognitive, and social activation. Critically, YetiApps are ad-free, ensuring an uninterrupted and positive user experience.
• Access to the Google Play Store:
  In addition to YetiApps, the license provides access to the vast library of applications on the Google Play Store, further expanding the possibilities for activities and engagement.
• Regular updates and new apps:
  The YetiCare license ensures that users receive automatic updates and new applications, keeping the system fresh and providing access to the latest tools and resources.
• Remote support:
  The license includes remote support, providing assistance and troubleshooting as needed.
  

Frequently Asked Questions

Q: What is a YetiCare license?
A: A YetiCare license is a subscription that grants access to a suite of YetiCare software and resources designed for use in care settings. Read more from the section above.

Q: How do I activate the YetiCare license?
A: The first step is to contact your local YetiCare reseller. You can find the contact information on our website: https://yeticare.fi/contact/resellers/.

Q: What happens if I don’t have or renew the YetiCare license?
A: If the YetiCare licence is not renewed, YetiCare has the right to retire the device from the MDM system. After retiring the device from the MDM, the Yetitablet will be completely wiped and will work as a standard Android device. YetiCare Launcher, YetiNavigation and YetiApps will be removed.

Q: Can I use Yetitablet without the YetiCare license?
A: The device can be used without the license but you cannot access YetiCare’s software and content, including YetiCare Launcher, YetiNavigation and YetiApps.

Q: Can the Play Store be used without the YetiCare license?
A: The access to the Play Store remains.

Q: Is it possible to reactivate the YetiCare license even if it hasn’t been used for some time?
A: Yes. You can always activate the license by contacting your local YetiCare reseller. You can find the contact information on our website: https://yeticare.fi/contact/resellers/. Please note that an additional installation fee may apply.

Q: How many people can use the device with one license?
A: The licence is per device and allows unlimited users per device.

Q: How do I get support?
A: Contact your local YetiCare reseller for technical support. You can find the contact information on our website: https://yeticare.fi/contact/support/#partners. Please, find beforehand the serial number of the device.

Q: My Yetitablet is not working, what to do?
A: Contact your local YetiCare partner to ask for technical support. You can find the contact information on our website: https://yeticare.fi/contact/support/#partners.

Q: My Yetitablet is on with no YetiApps, what can I do?
A: To get the YetiApps on your device, you need a valid YetiCare license. Contact your local YetiCare reseller to get it. You can find the contact information on our website: https://yeticare.fi/contact/resellers/