GSR

4.10. Technician View Troubleshooting

The following guide will help the technician to find the solution to the most frequent N4M Technician View problems

“Can’t click next in Add Device screen”

  • Device ID field can’t be empty.
  • The device ID has to be a valid GSR ID.
  • The GSR ID has to be available in the user’s pool.
  • The GSR phone number has to be filled.

“After Attention screen is loaded, the Status View is showing GSR and red cloud icon”

“Can’t click next in Select Device screen”

  • Lift controller* or Telealarm has to be selected in order to continue.

“Can’t click next in Select Manufacturer screen”

  • One of the manufacturers available has to be selected in order to continue.

“Can’t click next in Select Model screen”

  • One of the boards and models available has to be selected in order to continue.

“Can’t click next in Connect as described screen”

  • Be sure that the reference or equipment ID has been filled.

“At some point of the commissiong process, a warning message is shown with “Can’t get group information” and the installation process is blocked”

  • Be sure that the phone has internet connection.
  • Refresh the N4M Technician View.

“After configuring a device, the Status View is loaded and can´t select any option.”

  • Any or all of the device indicators (cloud icon, telealarm configuration or lift controller link) are in red.

“After configuring a device, the Status View is loaded and GSR cloud icon is grey”

  • Connection between GSR and Nayar network is being checked and can take up to 1 minute.

“After configuring a device, the Status View is loaded and GSR cloud icon is red”

“After configuring a device, the Status View is loaded and GSR connection with lift controller is grey”

  • Connection between GSR and lift controller is being checked and can take up to 1 minute.

“After configuring a device, the Status View is loaded and GSR connection with lift controller is red”

“After configuring a device, the Status View is loaded and GSR connection with lift controller is green but no events seen in Cloud to Cloud integrations”

  • Check the reference configured the Lift controller information and confirm is the same in the external cloud integration.
  • If changes are needed in GSR side, ask Nayar support team to reset the device and restart the configuration process.

“After configuring a device, the Status View is loaded and GSR Telealarm configuration is grey”

  • The configuration is being applied in the GSR can take up to 1 minute.

“After configuring a device, the Status View is loaded and GSR Telealarm configuration is red”

  • The configuration was not applied in the GSR. Please refresh the website to restart the configuration process.

“After configuring a device, the Status View is loaded and GSR Telealarm configuration is green, but telealarm is not able to perform calls”