My Log has been added to the Dynamic Work Center folders. This will enable users to view the productivity report statistics for themselves.

The report will display the following columns:

Headings Description
Sessions  Number of sessions launched from DWC to CCH
Actions  Number of actions processed
Completed  Number of cases Completed when the case was used to launch a CCH session
Secondary  Number of additional cases completed in the CCH (not the primary case used to launch the CCH session)
Pending  Number of cases deferred
Incomplete  Number of cases not completed or deferred when the case was used to launch to CCH session
Worked  Total of completed and deferred cases 
Handled  Total of worked and incomplete cases 
Active Paused time  total time spent in pause for an active pause reason
Inactive Paused time  total time spent in pause for an inactive pause reason
Idle time  Time spent logged into BDEx but not working or paused 
Worked time  Time spent working cases in CCH
Total time  Total logged on time in BDEx
Expected handling time  Total time expected to be spend for all worked cases
Average handling time  Average time took to work 1 case
Productive time  Total worked time and active pause
Productive %  Calculation of the users productivity, productive time/estimate handle time * 100
Top: Case Category  Which case category was handled the most
Top: CCat. Text  a description of the case category handled the most
Top: Count  Total number of the most handled cases
BDEx Start Date  What date did the user last log in to BDEx
BDEx Start Time  The first time stamp for the user on the above date


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