Glossary of Terms
|Advanced Business Application program – ABAP is the programming language in SAP. All enhancement, interfaces, forms will be written in this programming language. ABAP programs are SQL statements to pull data from tables, update tables and processing logic to perform a specific task.
|Application Log is a place where all Success, Warning or Error messages are written after the execution of SAP programs.
|Application tables are maintained directly in production usually by business people.
|SAP add-on offering some extended functionalities and used to manage exceptions for back and front office personnel.
|Business Process Exception Management – is a case creation tool for capturing specific errors, warning or success messages. BPEM cases will be assigned to a specific user group and will warrant action based on the messages.
|A clarification case type categorizes a clarification case and is for information and administration purposes only. It can be used to group clarification cases in work lists. A clarification case type does not have any further functionality. All manual cases created from the Interaction call center could, for example, share a common case type for quick identification. Or the case type can be used to identify which group is responsible to resolve the case.
|Customer Centric Hub – This is the 360 degree view of the customer in BDEx.
|Custom Tables are specific tables built for storing specific data. These custom tables are required when data can’t be maintained in SAP provided table structures.
|Dynamic Work Center – BDEx tool for work management and allocation.
|Used to represent the organizational chart in SAP and also used to determine the work queues for work allocation.
|This is the parent level organisational unit to which the other org units belong to.
|Security Authorizations are associated with every user. Every user in the system is assigned specific roles. These roles are configured to perform only certain transactions in the system.
|Transaction Code (TCODE)
|Transaction Codes are triggers to invoke a program, screen or configuration. These are like shortcut codes and can be saved to the user menu’s favourites in the Easy Access Screen.
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