Summaries

The following summaries are available in the report:

• Detail
• Case category
• Work Queue
• Totals
  

Detail Summary

Details – Shows all the data

Summarized by Case Category

This filters the report by the Case Category to show you the total work and status by case category only.

Once selected the graphic will automatically update to this view

Summarized by Work Queue

Filters the case category so that you can see the total work assigned to each queue or user.

Once selected the graphic will update to this view

Totals

This splits the data by just the status only