Simulate Get Work for User

Using the simulate get work will display the work in the order it will be assigned to the user.

The button is available on at the top of the page as well as on the sub header.

How much work should be displayed is set by the size value that can be increased or decreased using the + – icons
The default is set in configuration see topic for details on how to set up options for Admin screen

Once the button is selected the work list is generated – the max list will be displayed or if less work is available all the cases will be displayed along with the total.

Columns can be hidden / shown using the button.
Using this will enable you to hide/display fields in the display:

The first 16 custom fields added to the table /BTI/MDE_BWC_WRH include CI_BWC_CUST_INCL are automatically available to select.

The table can be viewed in full screen by pressing the button.
This will open the list in full screen mode so that the views are expanded:

Table contents can be downloaded using button.