In addition to data defined trigger events, the Remedy integration allows users to define custom field mappings. These mappings allow administrators to specify any field available in the Remedy Change Infrastructure form and map it to the custom TE field of their choice.

Note: The example custom field mappings should be deleted once the package has been imported. These are for example purposes only.

As with the trigger conditions, the custom mappings administration form is accessible via the application administration console. To enable this, entries must be created in the following forms:

  • RAC:Config Options
  • RAC:Config Tasks

These entries will ensure that a menu option appears in the Application Administration (Custom tab) under the Change Management -> Basis Technologies Settings menu structure.

The values for these entries are as follows:

RAC:Config Option

Field Label Field Value
Application Change Management
Object Name BTIWSMapping
Console Text Basis Technologies Settings
Description Manage Basis Technologies Web Service Mappings
Status Enabled
Sorting Order 8
Display on Console Yes
DataTags Config-CHG

RAC:Config Tasks

Field Label Field Value
Option Name BTIWSMapping
Task Name Web Service Mapping
Console Text Web Service Mapping
Task Type Standard
Description Custom field mappings for TE Task web service
Accessible Groups Infrastructure Change Config
Display on Console Yes
Status Enabled
DataTags Config-CHG
Config Form BTI:TE:WS_CustomMappings
WUT View Name Default Administrator View
Web View Name Default Administrator View
Form Open Mode Submit

Selecting the menu item for Web Service Mapping brings the form up in new mode. From this screen you can create, modify or delete mappings entries as desired. The source fields are drawn from the Infrastructure Change form and the target fields are those that data will be pushed to on the BTI:TE:WS_Interface form when a web service call is set up.


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