You can access on-camera footage via Videomatics, or Gateway (contact support if you need login access to Gateway). _NB when the vehicle ignition turns off, it takes a few moments for this to be apparent – see below
_Please note that the vehicle status shown in Gateway/ Videomatics is close to live – but a slight delay of up to 5 minutes is possible. That is, the vehicle may display as green for a few minutes after the ignition is turned off, turning to red on the next update of live reporting. If you try to access a camera onboard during that time, the access will fail as the ignition is off on the vehicle. This is the most likely explanation for a failure to connect, so please wait five minutes before contacting support in the event of failure to connect to a vehicle’s camera. Thank you. _
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