GSR

6. Troubleshooting

State Cause Solution
All LED indicators are OFF after turning the device ON The device is not powered Power ON the device with the external power supply
Power cable is not plugged in Plug in the power cable
The battery has no charge Plug in the power cable
The power supply is damaged Replace the power supply. Contact Nayar Systems after-sales service
Mobile network signal LED indicator does not turn ON SIM card is not registered correctly Take out and put in again the SIM card.
Mobile network signal is not strong enough Change the position of the network signal antenna.
The SIM card is not activated Verify the state of the SIM card and its services.
The SIM card has a PIN code Take out the SIM card, insert it into a mobile phone and deactivate the PIN code.
The SIM card is not inserted correctly Insert the SIM card following the indications of the manual.
The SIM card is damaged Insert the SIM card in a mobile phone to check if the card is working.
Mobile network signal LED indicator only lights red (permanent or blinking) The device does not have good mobile network signal Change the position of the network signal antenna
The autodialer has no line The cables are inserted in the wrong terminals Connect the line cables following the indications in this manual.
The terminal is inserted in a wrong position Insert the terminal to positions 1 and 2 for the phone line.
The autodialer does not detect line tone Disable the line tone detection for the autodialer.
After an outage thedevice does not remain working for more than one hour The battery does not have enough charge Leave the device charging at least 2 hours
The battery is not charging correctly despite being days or hours connected to the power supply Contact Nayar Systems after-sales service to check the device.
After pressing SMART button the device is not configuring automatically There is not enough mobile network signal to connect to the server Check that the antenna is in good condition / Place the antenna in a different location for better signal / Send a report SMS to see the mobile network signal strength, a minimal value of 14 is needed to run SMART functionality correctly.