Group Operator Overview

The group operator feature can be used when you wish to give one person access to multiple accounts.

There are a few cases in which using the grouping feature is important:

1. You have a few ‘real’ people on your site portraying multiple aliases. For example; Suzy (real person) portrays 10 operator aliases. From the customer perspective you want each account to appear as a separate person, even though it is really the same person portraying each character. In this scenario you would not want Suzy to have to log into 10 separate control panels, so you could create one group account and add all of Suzy’s characters to it. Then Suzy would log in and see all of the operator aliases you have assigned her.

2. Multiple pay per minute accounts for the same person. For example; Suzy offers a pay per minute ‘phone only’ option at $2.50 per minute, but she also offers a pay per minute ‘phone and webcam’ option at $5.00 minute. In this case you could create both operator accounts and group them under one log in. Suzy would then be able to log into her group control panel and manage easily both accounts.

3. You want to hire a team manager that manages all of the operator accounts assigned to the group. As your site grows you may wish to hire a manager and assign that manager multiple operator accounts. For example you may create a group account for a person who does not actually take calls but manages all of the operators under their account (like a team lead, operations manager, etc).