Emergency Chaperone Service Policy

Introduction

Bright World Guardianships is dedicated to providing a safe and supportive environment for international students entrusted to our care. This Emergency Chaperone Service Policy is designed to outline our procedures and commitment to ensuring the safety and well-being of your children during emergency situations when they need to be escorted to hospitals.

Emergency Chaperones – Eligibility and Training

Emergency Chaperones must be registered as chaperones by Bright World Guardianships and be either registered host families, Local Coordinators or selected drivers.

They are required to have read and understood our Emergency Chaperone Guide provided by Bright World.

All Emergency Chaperones carry a valid Emergency Chaperone ID badge while on duty.

Emergency Chaperones are all screened by Bright World having a current clear DBS and References.

Compensation Structure:

Hourly Rates are paid to our Chaperones as is outlined in our Leaflet and on our Fees schedule on the website:
Travel Time: Emergency Chaperones will be compensated for their travel time at the applicable hourly rate, based on the time of day when the service is provided.
Mileage Reimbursement: Emergency Chaperones will receive mileage reimbursement at a rate of 55p per mile for travel related to emergency chaperone services.
Parking expenses associated with the emergency chaperone service will also be reimbursed.
Food and Beverage Expenses:
Emergency Chaperones may submit expenses for food and drinks incurred during the emergency chaperone service.
These expenses will be reimbursed by Bright World Guardianships upon presentation of valid receipts.

Overseas parents are liable to pay for all costs associated with Emergency Chaperone services. The funds wlll be taken from existing expenses accounts or billed as extra if necessary.

Subcontracting of Duties:

Emergency Chaperones are not permitted to subcontract their duties to individuals who are not registered as approved Emergency Chaperones with Bright World Guardianships.

In cases where it is deemed necessary to involve another registered chaperone in the emergency chaperone service, prior authorisation from Bright World Head Office is required.

Hospital Visits:

Emergency Chaperones are authorised to take a student to the hospital only on the explicit instructions of Bright World Head Office.

Emergency Chaperones should not take a student to the hospital if requested to do so directly by a school or host family. Such requests should be referred to Bright World Head Office for assessment and guidance.

Reporting and Documentation:

Emergency Chaperones are responsible for reporting all incidents, medical emergencies, or other significant events promptly to Bright World Head Office.

Detailed records of all interactions and events during emergency chaperone service should be maintained, and these records should be provided to Bright World Head Office as soon as possible following the incident. Bright World will pass on information and documentation to schools and overseas parents as appropriate.

Training and Support:

Bright World Guardianships offers ongoing guidance and support to Emergency Chaperones to ensure they are well-prepared to handle emergency situations.

Emergency Chaperones are encouraged to read the guide regularly to stay updated on best practices and procedures.

Conclusion:

Bright World Guardianships is committed to providing a secure and nurturing environment for international students, and the Emergency Chaperone Service Policy is integral to this commitment. We value your trust in our services and remain dedicated to ensuring the highest level of care and professionalism during emergency situations. We appreciate your partnership in safeguarding the welfare of your children while they are under our care.

We are committed to reviewing our policy and good practice annually.

This policy was last reviewed on: 17th January 2024

Signed: Lana Foster, Managing Director, DSL