Additional Support

Orchid Fusion/Hybrid VMS users with questions or issues should first contact their Company’s Orchid Fusion/Hybrid VMS System Administrator. Barring any internal corporate policies, an Administrator may escalate the technical support request.

• Tier 1 Support: Orchid Fusion/Hybrid VMS System Administrator
• Tier 2 Support: Integrator or Dealer
• Tier 3 Support: IPConfigure Technical Support Resources

IPConfigure’s Orchid Fusion/Hybrid VMS Knowledge Base: The Orchid Fusion/Hybrid VMS Knowledge Base is freely and publicly available on IPConfigure’s support website, and includes detailed information for a variety of Orchid Fusion/Hybrid VMS issues. The Knowledge Base covers advanced installation and configuration scenarios.

IPConfigure’s Email-based Trouble Ticket System: Any Orchid Fusion/Hybrid VMS customer with a valid Orchid Fusion/Hybrid VMS Support Agreement can submit trouble tickets through the IPConfigure support website at http://support.ipconfigure.com. Orchid Fusion/Hybrid VMS trouble tickets are resolved over email by IPConfigure’s highly trained Technical Support Team. (Please refer to the last topic for detailed instructions.)

IPConfigure’s Telephone Support Line: Customers with an Orchid Fusion/Hybrid VMS Express Support Agreement may call IPConfigure’s Telephone Support toll-free at 855-440-1077, or direct at 757-520-0587 (during the times listed below). Orchid Fusion/Hybrid VMS Express Support is complimentary for one year with all new Fusion/Hybrid license purchases (for Orchid Core VMS).

IPConfigure Technical Support Hours

As of December, 2018, IPConfigure’s technical support hours are as listed below. For the most up-to-date version of our IPConfigure support schedule, please see support.ipconfigure.com.